Privacy Policy

This policy explains how Sterling Plumbing & Heating Services Ltd ("we", "us") collects and uses your personal data, in line with the UK GDPR and the Data Protection Act 2018. We are the data controller for the information you provide through this website.

What we collect

When you submit an enquiry we collect the details you provide — typically your name, phone number, email address, postcode and a description of the work you need. We do not collect payment details through this website.

How we use it

We use your details solely to respond to your enquiry, provide a quote, and carry out and follow up on any work you ask us to do. Our lawful bases are your consent and the performance of a contract or steps taken at your request.

Sharing

We do not sell your data. We only share it where necessary to deliver our service (for example with suppliers for parts) or where we are required to by law. This website is hosted on our behalf by Generative Solutions UK.

How long we keep it

We keep enquiry and customer records only as long as needed to provide our service and to meet legal and accounting obligations, after which they are securely deleted.

Your rights

You have the right to access, correct or erase your personal data, to restrict or object to its processing, and to data portability. To exercise any of these rights, contact us at jack@sterlingservicesuk.com. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

Cookies

This website uses only essential cookies required for it to function. We do not use advertising or third-party tracking cookies.

Contact

For any privacy question, email jack@sterlingservicesuk.com or call 07738 659846.